Carl Van, ITP (Insurance Training Professional), is President & CEO of International Insurance Institute, Inc. He graduated from California State University, Sacramento where he received his Bachelor's degree in Insurance. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit.
Mr. Van has set up five in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims Magazine, Claims People Magazine, National Underwriter, California Insurance Journal and over 100 other national and international publications.
He has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the nation, including the Claims Magazine ACE national conference.
Mr. Van is the Dean of the School of Claims Performance, and has served as both board member and Regional Vice President of the Society of Insurance Trainers and Educators.
He is owner and publisher of Claims Education Magazine, and board president of the Claims Education Conference. He is creator, presenter and producer of all claims training videos at Claims Education On Line, which include Time Management, Customer Service, Negotiations and Critical Thinking, all specific to claims professionals.
Mr. Van is owner and publisher of Claims Professional Books On Line, and is the author of the highly acclaimed book The 8 Characteristics of the Awesome Adjuster, which has sold internationally throughout the United States, Canada, Guam, Singapore, France, Australia, England, Chile, Ireland, and 25 other countries. Other books by Carl Van include Gaining Cooperation, Gaining Cooperation for the Workers' Comp. Professional and The Claims Cookbook. Books for the general business audience include two internationally released books, Attitude, Ability and the 80/20 Rule and The Eight Characteristics of the Awesome Employee.
He writes all materials for his Carl Van Claims Expert blog, and provides claims tips on his Carl Van Professional Speaker YouTube channel.
Past credits include being an arbitrator, a licensed agent, a TASA certified expert witness for insurance Bad Faith suits, as well as a national auditor for a federal regulatory agency.
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Dave Vanderpan, Director of Claims Training, graduated from University of California at Davis with Bachelor degrees in both INTERNATIONAL RELATIONS and ECONOMICS. He has been in the insurance claims industry since 1986, and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager and Regional Claims Manager.
Mr. Vanderpan has had responsibilities overseeing Personal Lines Claims, Commercial Claims, Special Investigations, New Company Acquistion/Claims Assimilation and Commercial Auto Assigned Risk.
Mr. Vanderpan has been training claims professionals for nearly two decades and has developed and presented many in-house training sessions. He helped develop the material and presentation format of the most successful class offered by International Insurance Institute Inc. the popular Awesome Claims Customer Service which was featured in Claims Magazine.
Over the past several years, Mr. Vanderpan has taught classes to more than 20 different insurance companies in offices spanning 25 states and Canada.
He is a committee member of the National Association of Independent Insurance Adjusters and has extensive knowledge in the fields of coverage and defense litigation covering 20 states.
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Teresa Headrick, ITP, Director of Course Development, has spent 34 years in the insurance industry, leading to management and learning/development with a staff of training consultants, quality assurance specialists and business development managers.
She earned her ITP (Insurance Training Professional) designation from SITE and her CPLP (Certified Professional in Learning and Performance from 2011-2014) designation from the Association for Talent Development, specializing in Human Performance Improvement.
Ms. Headrick's corporate management experience, her senior leadership roles with national and local societies, and her commitment to the insurance industry make her uniquely qualified to write and train on the subjects of leadership and employee development.
She specializes in identifying and leveraging natural talents for any size organization or team using "StrengthsFinder 2.0- Now, Discover Your Strengths." She is widely considered the leading industry expert in guiding organizations on how to discover and apply strengths putting them to work to strengthen individuals and teams.
Other credits include being a licensed insurance broker and co-authoring Negotiations Skills for the Claims Professional, offered at Claims Professional Books.
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