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BOOK Finally, something written especially for the claims adjuster that is not a technical manual. Nor is it a novel, because every bit of it is true. It`s a first of its kind. A unique look into what makes awesome adjusters truly awesome.
Carl Van, President & CEO ofInternational Insurance Institute,Inc has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit. Mr. Van has been an instructor for the Insurance Educational Association since 1988 teaching claims concepts, AIC, INS and IEA courses, and is the author of many technical and soft skill workshops offered through the IEA. He has set up 5 in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims magazine, Claims People magazine, The National Underwriter and California Insurance Journal. Mr. Van’s experience makes him uniquely qualified to write and train on the subject of claims performance. |
Carl Van is the master of conversation! He takes the “claims hammer” out of an adjuster`s hand before a relationship is damaged beyond repair, suggesting more empathetic tools to successfully navigate the tensest of situations. He is coach and therapist combined, and all claims people will benefit from his “first, do no harm” philosophy. -Sam Friedman, Editor-In-Chief
This book says it all… it reminds us that successful adjusters seek cooperation in their negotiations through a high degree of empathy and careful listening, and by staying away from the “Claims Hammer.” -John E. Warfel, CPCU President,
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