Carl Van, President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in INSURANCE. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit.

Mr. Van has been an instructor for the Insurance Educational Association since 1988 teaching claims concepts, AIC, INS and IEA courses, and is the author of many technical and soft skill workshops offered through the IEA.

He has set up 5 in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims magazine, Claims Education magazine, Claims People magazine, The National Underwriter, and California Insurance Journal.

Mr. Van has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the nation, including the Claims magazine ACE national conference.

Mr. Van is the Dean of the School of Claims Performance, and serves as Regional Vice President of the Society of Insurance Trainers and Educators.

He is owner and publisher of Claims Education Magazine, and board president of the Claims Education Conference.

He is the author of the highly acclaimed book The 8 Characteristics of the Awesome Adjuster.

Other credits include being an arbitrator, a licensed agent, a TASA certified expert witness for insurance Bad Faith suits, as well as a national auditor for a federal regulatory agency.

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Dave Vanderpan, director of Claims Training, graduated from University of California at Davis with Bachelor degrees in both INTERNATIONAL RELATIONS and ECONOMICS. He has been in the insurance claims industry since 1986, and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager and Regional Claims Manager.

M. Vanderpan has had responsibilities overseeing Personal Lines Claims, Commercial Claims, Special Investigations, New Company Acquistion/Claims Assimilation and Commercial Auto Assigned Risk.

Mr. Vanderpan has been training claims professionals for nearly two decades and has developed and presented many in-house training sessions. He helped develop the material and presentation format of the most successful class offered by the International Insurance Institute Inc. the popular Awesome Claims Customer Service which was featured in Claims Magazine.

Over the past several years, Mr. Vanderpan has taught classes to more than 20 different insurance companies in offices spanning 25 states and Canada.

He is a committee member of the National Association of Independent Insurance Adjusters and has extensive knowledge in the fields of coverage and defense litigation covering 20 states.

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Lei Ann Dunford, Executive Vice President, International Insurance Institute, Inc., has been in the insurance industry since 1985. Her experience spans the non-standard and standard markets. She has held positions of Claims Adjuster, Claims Supervisor, Mobile Unit Manager and AVP of Claims at insurance companies and MGAs.

Mrs. Dunford has held positions responsible for multi-state adjusting and management, litigation management, adjuster state licensing management, development of claims training and processes for expansion states, and training of newly hired adjusters. She has developed procedures for financial and quality file reviews, and worked with carriers and product development departments on policy wording.

Mrs. Dunford has obtained All Lines Adjusting Licenses in many states, and is a member in the Society of Insurance Trainers and Educators. She is completing her CPCU designation. Lei Ann has been a member of the Tennessee Claims Association/Nashville Claims Association since 2001 along with holding the various board positions of Secretary to President of the local chapter.

Mrs. Dunford was named Manager of the Claims Education Conference in 2005.

Mr. Ken Sanders, CPCU & AIC, is an instructor for International Insurance Institute, Inc. He has been responsible for claims operations in over 18 states. Ken has developed and delivered several in house claims training programs and has managed a department of Claims Trainers with nationwide responsibilities.

Mr. Sanders is a course facilitator for several AIC and INS courses. He has extensive experience in Material Damage, Commercial Auto, Marine Liability, Audit and Litigation Management.

Other credits include membership in the National CPCU Society and holds AIC and CPD designations.