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Desire for Excellence
CLAIMS
  Tend to Your Garden: A Vision of Claim Education
CLAIMS
       
Empathizing with Customers
CLAIMS

Adjusters: How Not To Drive Away Clients
NATIONAL UNDERWRITER

       

Never Stop Learning
CLAIMS

Adjusters Should Holster 'The Hammer'
NATIONAL UNDERWRITER
       
Interpersonal Skills: Avoid the Hammer!
CLAIMS
AWESOME ADJUSTING REVISITED: A Return to Customer Service
CLAIMS
       
Secrets of Successful Time Management
CLAIMS
WC Claimants 'Not The Enemy,' Trainer Says
NATIONAL UNDERWRITER
       
Attitude
CLAIMS
The 8 Characteristics of Awesome Adjusters
       
The Interview Pit
CLAIMS
Being Kinder and Gentler Pays Off: Insurance Claims is a Customer Service Business
CLAIMS
       
The Interview Pit: Three things you definitely want to avoid
CLAIMS
   
       

 

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